Frequent Asked Questions

Arrival & Departure

• Check-in: 15:00 (24-hour reception available).
• Check-out: 11:00.
• Early/Late Options: Early check-in or late check-out available upon request (subject to availability; fees may apply).
• Airport Transfers: Can be booked online via this link.

Room Amenities

• Kettles: Provided in Deluxe & Junior Suites with Private Pools. Available upon request for all other rooms (free of charge).
• Safe Deposit Box: Laptop-sized; charges may apply.
• Wi-Fi: Free in all rooms and main areas.
• Bathroom: Most of the rooms offer walk in shower.

Note: Please do not flush toilet paper due to the local drainage system.Baby Facilities: Baby cots (room) and high chairs (restaurant) are free upon request.

Pools & Wellness

• Swimming Pools: Seawater-based and seasonal (not heated).
• Pool Towels: €5 for the duration of stay (includes fresh swaps). Free for Suites with Private Pools.
• Wellness & Gym: * Gym: Free to use (08:00 – 23:00)

Dining & Food

• Buffet Breakfast: 07:30 – 10:00.
• Buffet Dinner: 19:00 – 21:30.
• Room Service: Available 08:00 – 21:30.
• Dietary Needs: Vegan, Gluten-Free, and Vegetarian options available. Almond/Soy milk and GF bread available upon request.

Location & Transport

• Parking: Large on-site parking area (free).
• Public Transport: Bus stop on the main road. Routes available to Elounda center and Agios Nikolaos.
• Walking Distances:

  • Nearest Beach: 1.3 km (~15 mins).

  • Elounda Center: 2 km (~20 mins).

  • Main Elounda Beach: 2.2 km (~25 mins).

• Google Maps: Find the hotel here.

 General Information

• Pets: Allowed up to 5 kg (not permitted in dining areas).
• Accessibility: No specific rooms for disabled guests, but ground-floor Superior Bungalows and Deluxe Suites offer easy access to facilities for those with walking difficulties.
• Internal Phone: Dial 0 for Reception.
• COVID-19: PCR or Rapid tests can be arranged at the hotel by booking online.
• Taxi Transfer: Book your taxi transfer https://new.transfersforhotels.com/h/crete/elounda-palm/
• Local Buses:You can find the bus time table Here